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Frequently Asked Questions

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Courses

When can I begin my course?
Courses can be started at any time after choosing a speaker and paying.
How long is my course?
The course lasts 1, 3 or 6 months, depending on the chosen plan
What’s the latest date I can register?
You can register for the course at any time. Immediately after registration you will receive the first lesson
What level of french do I need to register for classes?
The level of French does not matter. You can choose a speaker who will teach you from 0, or choose a speaker to your level
What happens if I miss a class?
It's okay if you missed a lesson. You can return to it at any time.
What to do if the speaker did not come?
If the speaker did not suit you, then write to us at support@tonamifrancais.com. And we will select the speaker suitable for you
What to do if the speaker speaks too quickly and incomprehensibly
From the first time it seems that everything is incomprehensible and fast. But do not rush to change the speaker. The courses are based on the repetition of household phrases and topics. Every day the speaker will utter the same phrases and sentences. After a week, you will not hesitate to understand your speaker, even if individual words are not familiar to you.
If you still want the level easier - write to us at support@tonamifrancais.com and we will change your speaker"
What to do if the speaker is too easy for me
Email us at support@tonamifrancais.com, we will send a speaker with a more complex level
Where do the lessons come?
Lessons from our speakers come directly to your messenger (WhatsApp, Telegram, Viber, WeChat)
How are the lessons?
Every morning you receive audio from a speaker, with whom you work depending on 2 methods - active and passive listening, in the evening you will receive a transcribed text with translation.
What is included in the course price?
30 audio and transcribed texts with translation. 1 course is designed for a month, during the month you receive daily audio and transcription with translation.

Registration

How can I register?
You can fill out the registration form on our website or at the link
Where will the registration confirmation come from?
Immediately after registration, you will receive an email confirming the purchase of the course and in a few minutes you will receive your first lesson in the messenger.

Payment

What payment methods do you accept?
You can choose 2 payment methods: by card or using Paypal
What should I do if I cannot pay with a card?
Write to us at support@tonamifrancais.com and we will find the payment method convenient for you

Subscribe

How do I cancel my subscription?
In the letter that you received after payment, there is a link that you can use and unsubscribe from the course. Unsubscribing to courses only starts next month. Money that was written off when paying for the course is not refundable.
How I can renew my plan?
To renew your plan, fill out the payment form on the website or write to us at support@tonamifrancais.com

If you didn't find the necessary question,
please write to us at support@tonamifrancais.com.